Heyleel.com is dedicated to bringing you the most advanced prescription medications and medical equipment available today. We understand the needs of our patients and strive to provide you with compassionate, quality service.
Can I have NEW first-time prescriptions filled online?
No, that feature is not available at this time. You can simply drop-off first-time prescriptions at our pharmacy or call and ask for a prescription pick-up. Once your prescription is entered into our system, future refills can be conveniently ordered by phone or online by email.
How can I check my refill status?
At this time, you cannot check the status of your refill online. However, when your prescription refill order has been entered into our system, you will receive a confirmation notice via phone or email (provided that you give us your personal email address for your profile). A subsequent e-mail will be sent or we will give you a call when your order is complete and ready for pickup.
When will my prescription be ready?
It is our goal to have all prescriptions filled within an hour. However, if there are questions about your refill, or if the drug you’ve requested is temporarily out of stock, there may be a delay.
Can I request other products or over-the-counter (OTC) drugs with my refill?
Yes, you can request other medical equipment and OTC products with your refills. We can also deliver OTC products with your prescriptions. For deliveries, you will be charged a fee for delivery service, with the fee dependent upon the amount of purchase. Please call us for more details.
Can I have my prescription mailed (shipped) to my house?
Yes, we can mail your prescription or refill drugs if you request delivery in advance and you qualify for postal delivery. Please call us for more details.
How can I check my delivery status?
You can call our Pharmacy at 1-978-400-3156 to request a delivery status.
Do I have to be present to pick up my order or can I send a family member?
Anyone can pick up an order, however, if you are using a prescription benefit plan (insurance), a signature may be required to release your prescription.
My label states that there are no refills. What should I do?
Some drugs are classified as controlled substances and require a physician to reissue the prescription. If your label states “no refills” please contact your doctor.
I received a message that my order cannot be processed because it “cannot be refilled” — what do I do now?
A new prescription may be required. Please contact your physician.
Can I use my insurance with phone refills?
Yes, if you presented your prescription benefit card (insurance information) when you initially filled your original prescription, then Heyleel.com will already have your necessary information. If you have changed prescription plans since your last refill, please visit the Pharmacy prior to placing your phone order so that the new information can be entered and your order can be filled in a timely manner.
My insurance information has changed, can I update this by phone?
Yes, at Heyleel.com, we strive to make our processes convenient for you. You can call us to update the information for your new card.
How can I get answers to specific questions about a medication?
Heyleel.com is here for you. You can call us with your questions or stop by the pharmacy to speak with our Pharmacist.
Where can I access price information?
Our online price list is currently in development. Please call us at the Pharmacy to request the prices of the service(s) or medication(s) that you are interested in.
How do I know my information is secure?
All information is collected are treated under HIPAA law, following patient privacy rules and regulations. We understand that you put your trust in us to care for you and safeguard your information, so we follow the utmost procedures to make sure that your information is secure and no stranger can access it without special permission.
Why do you need my e-mail address?
We request your e-mail address in order to inform you of the status of your prescription order. This way, you’ll more conveniently know when to come in and pick up your prescription medications or when your order is scheduled for delivery.
Should pharmacist advice replace the advice of my Doctor?
No. This service is not a substitute for professional medical advice and is not intended to cover all possible uses, indications or adverse events. Your physician should be your primary source of medical information. If you have any questions or concerns about your medical health, you should contact your healthcare provider or physician.
If I have a question regarding this site, whom should I contact?
Please e-mail us your comments by clicking on the “Contact Us” button on the Heyleel.com home page, or call us toll-free at 1-978-400-3256.
What if my home address changes?
It is important that the personal information (address and telephone number) we have on file at the Pharmacy is current and up-to-date. Please notify the Pharmacy of any changes as soon as possible.
What if I can’t find a specialty medication that I need on your drug database?
At Heyleel.com, we’re here to help. We can assist you in locating and ordering hard to find specialty medications. Call us today for more information.
What if I have questions about my medications or refills when the Pharmacy is closed?
Heyleel.com strives to provide you with the best possible service. If you have a question for us, you can call the pharmacy directly or email us with your query. If we are closed at the time you contact us, we will get back to your message on the next business day. If you have an urgent question that cannot wait, please contact your Physician or medical provider right away.